When researching basement waterproofing companies, it’s common to come across strongly worded reviews — both positive and negative. Basement Waterproofing Specialists has served tens of thousands of homeowners across PA, NJ, and DE, and like any large, long-standing service company, our online reviews reflect a wide range of experiences.
This page exists to address the most common complaints seen in the basement waterproofing industry, explain why they occur, and show how our systems, policies, and follow-up process are designed to prevent and resolve them.
Common Basement Waterproofing Complaints We See (Industry-Wide)
Across review platforms and homeowner forums, the most common complaints about basement waterproofing companies typically include:
- Unresolved water issues after installation
- Multiple return visits needed for adjustments
- Mess and dust during installation
- Concerns about subcontracted labor
- High-pressure sales tactics
- Confusion about system expectations or timelines
These complaints are not unique to any one company — they reflect the complexity of managing groundwater, soil pressure, foundation conditions, and homeowner expectations.
Why Basement Waterproofing Sometimes Requires Follow-Up Visits
Waterproofing systems interact with dynamic conditions, including:
- Seasonal water table changes
- Clay vs sandy soil expansion
- Hydrostatic pressure shifts
- Foundation settling over time
In some cases, adjustments are required after the initial install to fine-tune drainage paths or relieve pressure points.
A follow-up visit does not necessarily mean failure — it often means the system is responding as designed and being optimized.
How Our Installation Process Reduces Repeat Issues
Basement Waterproofing Specialists focuses on systemized installation, not one-size-fits-all solutions.
Our process includes:
- Full perimeter water path evaluation
- Interior drainage design based on pressure points
- Redundant discharge planning
- Sump capacity matched to peak flow, not averages
- Post-installation inspection and testing
When adjustments are needed, they are handled under warranty-backed service protocols, not one-off patchwork fixes.
Do We Use Subcontractors? Here’s the Honest Answer
This is one of the most misunderstood topics in home services.
Like many established waterproofing companies, we may use subcontracted crews in specific situations, including high-volume periods or specialized work.
However:
- All crews follow our installation standards
- Materials, systems, and designs are company-specified
- Accountability remains with Basement Waterproofing Specialists
- Warranty service is handled directly through us
Subcontracting does not mean loss of responsibility — the company remains accountable for results.
Managing Dust, Cleanliness, and Home Protection
Basement waterproofing involves concrete cutting and excavation, which inherently produces dust. However, proper containment matters.
Our standard practices include:
- Plastic isolation barriers
- Controlled cutting methods
- Debris management and removal
- Final clean-up protocols
If a homeowner feels cleanliness standards were not met, we address it directly as part of post-job service review.
About Sales Pressure & Solution Recommendations
Basement water issues are emotionally stressful — especially when structural damage or mold risk is involved.
We train our sales staff to:
- Explain risks clearly
- Present multiple solution levels when possible
- Avoid unnecessary system upsells
- Respect homeowner decision timelines
If a homeowner ever feels pressured, we encourage them to contact management directly so concerns can be addressed.
Internal Management & Company Culture
Basement Waterproofing Specialists has operated across multiple states for years, employing office staff, technicians, inspectors, and installers.
As with any growing company:
- Policies evolve
- Training improves
- Systems are refined
We actively review internal feedback to improve communication, scheduling, and job execution — because company culture directly affects job quality.
What Balanced Reviews Tend to Show
When looking across platforms, many homeowners note:
- Strong long-term results after adjustments
- Responsive warranty service
- Willingness to return and fix issues
- Systems that ultimately stop recurring water problems
Basement waterproofing is not an instant-gratification service — it’s a long-term infrastructure solution.
Our Commitment to Accountability
We don’t claim perfection.
We do commit to:
- Standing behind installed systems
- Honoring warranties
- Fixing problems when they occur
- Improving processes over time
That commitment is why many customers continue to recommend us years after their initial installation.